The present General Sales Conditions apply in an exclusive way between the company L’AUBISQUE-ETS PALAU SAS, and any person visiting or carrying out a purchase via the site

These General Sales Conditions can be modified; the applicable conditions are those in force on the Site at the date of making of your order. The site is the property of L’AUBISQUE-ETS PALAU SAS in its totality, like all of the rights related to it. Any reproduction, integral or partial, is systematically subjected to the authorisation of the owners. However, the connections of the hypertexts towards the site are authorized without specific request.

1. Acceptance of the conditions

The customer admits having taken knowledge, at the time to place the order, of the particular sales conditions stated on this screen and expressly states to accept them without any reserve. The present general sales conditions govern the contractual relation between L’AUBISQUE-ETS PALAU SAS and its customer; the two parts accepting them without any reserve. These general sales conditions will prevail on all other conditions appearing in any other document, except preliminary exemption, express and written.

2. Products

The photographs illustrating the products are not part of the contractual field. If any errors are introduced, in no case, the responsibility of L’AUBISQUE-ETS PALAU SAS could be committed. Each product visible on the website is available until out of stock.

3. Order

The automatic registration systems are regarded as being worth proof, of the nature, the contents and the date of the order. L’AUBISQUE-ETS PALAU SAS confirms acceptation of its order to the customer on the email address that this one would have communicated. The sale will not be concluded until the order has been confirmed. L’AUBISQUE-ETS PALAU SAS reserves the right to cancel any order of any customer with who would a litigation in relation with the payment of a former order exist. The information stated by the buyer, at the time of the order engages this one: in case of error in the wording of the contact details of the recipient, the seller could not be held responsible for the impossibility to deliver the product in which he could be.

4. Delivery

After confirmation of the order, L’AUBISQUE-ETS PALAU SAS sends the products to the customer on the address that this one would have communicated when he placed his order. They are sent by DPD transport for UE countries. For countries out of UE by Colissimo International or Chronopost.
All orders placed with L’AUBISQUE-ETS PALAU SAS are intended for the personal use of customers or end-users who abstain for partial or total resale of the products. L’AUBISQUE-ETS PALAU SAS frees itself of any legal responsibility if due taxes would not be paid by the customer.

The customer will particularly take care to check the correct countaining of the delivered product. In the event of apparent defects, the buyer can use the right to return under the conditions planned in this document.

Are considered as case of absolute necessity: discharging the seller from his obligation to deliver, the war, riot, fires, strikes, accidents and impossibility of been supplied. The goods always travel at the risks and dangers of the recipient. Always check your parcel with it comes to you.

You have 48 hours to make possible reserves at L’AUBISQUE-ETS PALAU SAS in the event of lack or degradation.

For reasons of availability, an order can be delivered in several times to the customer. The customer then does only pay one delivery. If the customer wishes 2 places of delivery, he should place 2 orders, and pay twice delivery costs.

5. Retraction

You have 14 days as from the reception of the items (except Sundays and National days off) to your opinion. In case of exchange or refunding, return the item in its original packaging, intact, accompanied by all the possible accessories, instructions and documentations to the following address:





In case of use of the right of retraction, is held with the refunding of the sums paid by the customer, without expenses, except the expenses of return. Refunding is due within 15 maximum days.

6. Price

The price is expressed in Euros.(all taxes included)

The price indicated in the confirmation of order is the final price, expressed all taxes included and including the VAT for the countries of the EU. The companies of the EU wishing a refund of the amount of the VAT must indicate to us their VAT Number and provide us with an official document of their VAT Number.

This price includes the price of the products, the handling charges, packaging and conservation of the products, the transport charges.

7. Payment

The price invoiced to the customer is the price indicated on the confirmation of order addressed by. The price of the products is payable cash the day of the effective order. Payment can be made by Credit Card carrying initials CB. In line MERCANET Payment allows you to pay via a banking server of BNP-PARIBAS in protected environment. Your Credit Card Number is thus directed towards the server of the bank, your payment is made directly to a bank in an environment made safe without passing by the server of the shop, guarantee furthermore important that your Card Number is only known by our banking partner (BNP PARIBAS). The order validated by the customer will be considered effective only when the bank payment center concerned give its agreement. In the event of refusal of the center, the order will be automatically cancelled and the customer warned by electronic mail. In addition, L’AUBISQUE-ETS PALAU SA reserves the right to refuse any order from a customer with who would any litigation exist.

For payment via Visa and Mastercard, L’AUBISQUE-ETS PALAU SAS only accepts CES (Commerce Electronique Sécurisé) transactions with the international protocol 3D Secure, recognized by the method Verified by Visa and Mastercard Secure Code. Commerce Electronique Sécurisé is an initiative to guarantee secure payments over the internet. By paying through a secure means, the system automatically checks that the credit card is active on the Commerce Electronique Sécurisé. Then a connection is made with the card issuing bank, requesting authorisation for payment with a personal authentification code. Payment only goes ahead if the issuing bank confirms the authentification code. Otherwise, the transaction is refused.

8. Litigations

This contract is subjected to the French right. L’AUBISQUE-ETS PALAU SAS cannot be charged for the damage of any nature, material, immaterial or corporal, which could result of a faulty operation or from the misuse of the sold products. It is the same for the possible modifications of products resulting from the manufacturers. The responsibility of L’AUBISQUE-ETS PALAU SAS will be, in any event, limited to the amount of the order and could not be blamed for simple errors or omissions which could have remained despite everything the precautions taken in the presentation of the products. In the event of difficulties in application of this contract, the buyer has the possibility, before any action in Courts, to seek a friendly solution with the help of: a trade association of the branch, an association of consumers or any other council of his choice. One is reminded that the search for the friendly solution does not interrupt the “short time” legal guarantee, nor contractual warranty period. It is pointed out that in general rule and subject to the appreciation of the Courts; the respect of the provisions of this contract relating to the contractual guarantee supposes that the buyer honours his financial commitments towards the seller.
The complaints or disputes will be always received with attentive benevolence, the good faith being always supposed at who takes the pain to explain its situations.
In the event of litigation, the customer will treat by priority with the company to obtain a friendly solution.
If needed, the Commercial Court of PAU is the only qualified whatever the place of delivery and the mean of payment accepted.

9. Warrantee

L’AUBISQUE-ETS PALAU SAS guarantees to you that all the selected products are manufactured or produced or published in France. In all the cases L’AUBISQUE-ETS PALAU SAS could not be charged for non respect of the regulations and legislation in practice in the country of reception. The responsibility of L’AUBISQUE-ETS PALAU SAS is systematically limited to the value of the product blamed, value on its date of sale and that without any possibilities of recourse towards the mark or the producing company of the product.

In any assumption, the customer benefits from the legal eviction and the hidden defects warrantee (Art.1625 and following of the civil code). With the condition that the buyer makes the proof of the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the civil code); if the buyer goes to Court, he must do it in a “short time” as from the discovery of the hidden defect (art.1648 of the civil code). You can contact the customer service: from Monday to Friday (included) by email at:

10. Legal information

The collect of personal information for online sales is compulsory, this information being essential for the treatment and sending of orders, establishment of the invoices and contracts of warrantee. The defect of information involves an invalid order. In accordance with the law “Data processing and Freedoms”, the personal data processing relating to the customers made the object of a declaration to the National Commission of Computing and Freedoms (CNIL). The customer has a right of access, of modification, correction and suppression of the data related to him (article 34 of the law of January 6, 1978), he can carry by L’AUBISQUE-ETS PALAU SAS. Moreover, L’AUBISQUE-ETS PALAU SAS ensure not to communicate, for free or with financial counterpart, the contact details of its customers to a third.